Shipping policy
Shipping Policy
At Vertture Health, we are committed to providing a smooth, secure, and transparent shipping experience for all customers worldwide.
Please carefully review the information below before placing your order.
SHIPPING DESTINATIONS
We currently ship to most countries worldwide.
If your country is unavailable during checkout, please contact our support team for assistance.
SHIPPING OPTIONS & DELIVERY FEES
Europe
- Free Shipping on all orders
- No minimum purchase required
International Orders (Outside Europe)
- Standard International Shipping: €10
- Free International Shipping on orders over €80
Shipping costs are calculated and displayed during checkout before payment confirmation.
ORDER PROCESSING TIMES
All orders are processed within:
- 1–3 Business Days
Orders are processed Monday through Friday, excluding public holidays.
Please note:
- Processing times are separate from shipping times.
- During high-demand periods, launches, promotions, or holidays, processing times may be slightly extended.
ESTIMATED DELIVERY TIMES
Europe
Estimated delivery time:
- 5–7 Business Days
International Orders
Estimated delivery time:
- 5–7 Business Days
Please note that delivery times are estimates only and are not guaranteed.
Actual delivery times may vary depending on:
- destination country;
- customs clearance;
- local postal services;
- weather conditions;
- carrier delays;
- peak shipping periods;
- circumstances beyond our control.
TRACKING INFORMATION
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 72 hours for tracking updates to appear in the carrier’s system.
CUSTOMS, DUTIES & IMPORT TAXES
International orders may be subject to:
- customs duties;
- import taxes;
- VAT;
- handling fees;
- other local government charges.
These charges are determined by your local customs authority and are the sole responsibility of the customer.
Vertture Health is not responsible for delays caused by customs clearance procedures.
LOST, STOLEN OR DELAYED PACKAGES
Once an order has been handed over to the shipping carrier, responsibility for delivery transfers to the carrier.
Vertture Health is not liable for:
- lost packages marked as delivered;
- delays caused by carriers;
- incorrect shipping addresses provided by customers;
- customs-related delays;
- stolen packages after delivery.
If your package experiences an unusual delay, please contact our support team and we will do our best to assist you.
INCORRECT SHIPPING INFORMATION
Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.
If an incorrect or incomplete address is provided and the order is returned to us, additional shipping fees may apply for reshipment.
FAILED DELIVERY ATTEMPTS
If delivery cannot be completed due to:
- failed delivery attempts;
- refusal to pay customs fees;
- unclaimed packages;
- incorrect address information;
the package may be returned or destroyed by the carrier.
In such cases, shipping costs are non-refundable.
ORDER DELAYS
If your order is significantly delayed, we will contact you as soon as reasonably possible and provide updated delivery estimates.
For EU and UK customers:
This policy does not affect your statutory consumer rights under applicable law.
RETURNS & REFUNDS
For detailed information regarding returns, refunds, and exchanges, please review our Return Policy.
CONTACT US
If you have any questions regarding this Shipping Policy, please contact our support team through our Support Center.