Return & Refund Policy
At Vertture Health, customer satisfaction is important to us.
If you are not fully satisfied with your purchase, please review our return and refund policy below.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
This policy applies to customers worldwide, including:
- European Union countries
- United Kingdom
- United States
- Canada
- Australia
- Latin America
- Asia
- Africa
- Middle East
- Other international destinations where our products are delivered
To be eligible for a return:
✔ The item must be unused and unworn
✔ The item must be in its original condition
✔ Tags and original packaging must be included
✔ Proof of purchase or receipt is required
How To Start A Return
To request a return, please contact us at:
Once your return request is approved, we will provide:
- Return instructions
- Return shipping details
- Return authorization information
⚠️ Items sent back without prior return approval will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item is:
- damaged
- defective
- incorrect
- missing parts
please contact us as soon as possible at:
We will evaluate the issue and work to resolve it promptly.
Non-Returnable Items
Certain items cannot be returned, including:
- Personalized or custom-made products
- Perishable goods
- Beauty or personal care items
- Hygiene-sensitive products
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Final sale or clearance items
If you are unsure whether your item qualifies for return, please contact our support team before purchasing.
Exchanges
The fastest way to receive a replacement item is:
- Request a return for the original item
- Receive approval for the return
- Place a new order separately
This helps avoid additional shipping delays.
European Union 14-Day Cooling-Off Period
For customers located in the European Union:
You have the legal right to cancel or return your order within 14 days, for any reason and without justification, in accordance with applicable consumer protection laws.
To qualify:
✔ The item must remain unused
✔ The item must be in original condition and packaging
✔ Proof of purchase is required
This right does not affect your statutory consumer rights under applicable EU law.
International Returns (Outside The European Union)
For customers located outside the European Union, including the United States, Canada, Australia, Latin America, Asia, and other international destinations:
We still offer our 30-day voluntary return policy as described above.
However:
- Local consumer laws may vary by country
- Customers are responsible for complying with local import/export regulations
- Return shipping costs may vary depending on destination
Refunds
Once your return is received and inspected, we will notify you regarding approval or rejection of your refund request.
If approved:
✔ Refunds will be issued to your original payment method
✔ Processing typically occurs within 10 business days
Please note:
- Banks and credit card providers may require additional time to process refunds
- Original shipping fees may be non-refundable depending on the situation
- Customs duties and import fees are non-refundable
If more than 15 business days have passed since your refund approval and you have not received your refund, please contact us:
Return Shipping Responsibility
Unless the return is caused by:
- damaged items
- defective products
- incorrect items shipped
customers are responsible for return shipping costs.
We strongly recommend using a tracked shipping service for returns.
Order Cancellations
Orders may only be canceled before shipment.
Once an order has been processed or shipped, cancellation may no longer be possible.
To request cancellation, contact us immediately:
Contact Us
For any return, refund, exchange, or order assistance, please contact our support team:
Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed
⏳ Average response time: within 48 hours.