At Vertture Health, we are committed to providing a smooth, secure, and transparent shipping experience for customers worldwide.

Please carefully review the information below before placing your order.

SHIPPING DESTINATIONS

We currently ship to most countries worldwide.

If your country is unavailable during checkout, please contact our support team for assistance.

📧 contact.vertture@gmail.com

SHIPPING OPTIONS & DELIVERY FEES

🌍 FREE Worldwide Standard Shipping

We proudly offer FREE Standard Shipping Worldwide on eligible orders.

No minimum purchase required.

⚡ Express Shipping

We also offer Express Shipping options for selected regions.

Shipping costs and available delivery methods are displayed during checkout before payment confirmation.

ORDER PROCESSING TIMES

All orders are processed within:

⏳ 1–3 Business Days

Orders are processed Monday through Friday, excluding public holidays.

Please note:

Processing times are separate from shipping times
During promotions, holidays, launches, or high-demand periods, processing times may be extended slightly

ESTIMATED DELIVERY TIMES

Standard Shipping

Estimated delivery time:

📦 5–7 Business Days

Express Shipping

Estimated delivery time:

⚡ 2–4 Business Days

Please note that delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on:

destination country
customs clearance
local postal services
weather conditions
carrier delays
peak shipping periods
circumstances beyond our control

TRACKING INFORMATION

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 72 hours for tracking updates to appear in the carrier’s system.

CUSTOMS, DUTIES & IMPORT TAXES

International orders may be subject to:

customs duties
import taxes
VAT
handling fees
other local government charges

These charges are determined by your local customs authority and are the sole responsibility of the customer.

Vertture Health is not responsible for delays caused by customs clearance procedures.

LOST, STOLEN OR DELAYED PACKAGES

Once an order has been handed over to the shipping carrier, responsibility for delivery transfers to the carrier.

Vertture Health is not liable for:

lost packages marked as delivered
delays caused by carriers
incorrect shipping addresses provided by customers
customs-related delays
stolen packages after delivery

If your package experiences an unusual delay, please contact our support team and we will do our best to assist you.

INCORRECT SHIPPING INFORMATION

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

If an incorrect or incomplete address is provided and the order is returned to us, additional shipping fees may apply for reshipment.

FAILED DELIVERY ATTEMPTS

If delivery cannot be completed due to:

failed delivery attempts
refusal to pay customs fees
unclaimed packages
incorrect address information

the package may be returned or destroyed by the carrier.

In such cases, shipping costs are non-refundable.

ORDER DELAYS

If your order is significantly delayed, we will contact you as soon as reasonably possible and provide updated delivery estimates.

For EU and UK customers:

This policy does not affect your statutory consumer rights under applicable law.

RETURNS & REFUNDS

For detailed information regarding returns, refunds, and exchanges, please review our Return & Refund Policy.

CONTACT US

If you have any questions regarding this Shipping Policy, please contact our support team: